We understand you want always on, ready access to customer experience expertise for both your immediate and your longer term CX challenges

Unlock your business revenue potential with the Customer Experience Advisory Program

-Guiding Executive Teams who seek tangible business growth through improved customer experience

-Ongoing relationship with an experienced, seasoned advisor who’s “been there, done that”

-Ongoing scheduled 1-1 Advisory Calls

-Unlimited ad-hoc business hours calls & emails

Download the Detailed Overview here

We understand you have a journey from where you are today in your customer focus and where you want to be in the future with your overall customer experience

Classic Customer Experience initiative discovery and implementation…all centered on how improved CX will create tangible business results. Stop Survey & Score | Start Listen & Act

-Assess Customer Experience current state

-Identify, prioritize and design solutions

-Embed with / lead in-house teams to deliver solutions

We understand you want to be creative and generate ideas in your meeting, not run it

Need to ensure your strategy meeting or brainstorming session achieves the goals in a disciplined AND fun manner? EX4CX’s expert facilitation will deliver on the art of guiding your group through productive and effective discussions. Count on successful goal setting, problem & solution identification and a consensus on decisions. You’ll experience a safe and inclusive space where everyone feels comfortable participating.

The benefits of using EX4CX facilitation services include:

-Improved decision-making: EX4CX helps your group make decisions that are well-informed and supported by the entire group

-Increased productivity: EX4CX helps your group stay on track and avoid getting sidetracked

-Enhanced communication: EX4CX helps your group communicate more effectively with each other, comfortably sharing different perspectives, resulting in a more collaborative approach to problem-solving.

-Reduced conflict: EX4CX helps your groups resolve conflict in a constructive way

We understand you are hungry for relevant customer experience topics & inspiration delivered in a fun way

We understand you want to show your wisdom and your human side to your audience

Download OneSheet here

Inspire your audience! Through keynotes & panel participation, Rick delivers engaging and informative talks that are both entertaining and thought-provoking. Delivering a comfortable, conversational style, Rick will connect with your audience in a way that leaves them excited and with clear understanding on how to create great customer experiences

Rick also serves as a Panel Moderator and a 1:1 interviewer. Leveraging his years of podcast host experience and his warm radio voice, Rick brings out the themes and ideas your panelists want to amplify. Help expose the ideas, the vision and the warmth of your leadership team through an individual on-stage interview. Expect an outpouring of hearty laughs & wise insights!

"Rick Denton is not only a superb Customer Experience practitioner with practical and attainable advice, he is also a showman. His ability to bounce off co-hosts and other attendees input and relate it back to the topic at hand is second to none. Rick is not only an expert in his field but an expert speaker as well and the combination of those two skills makes him a deadly combination. We highly recommend any organisations looking for an energetic CX speaker to reach out to Rick."

Richard Kennedy - Arcet Global

“Rick Denton has been an integral part of the success of the panel discussions that he has featured on for us. This is not only down to his incredibly CX expertise and insights, but attributable to the passion and energy that shines through in every interaction with Rick. He has a real talent for connecting with fellow speakers, pinpointing insightful knowledge and presenting this in a compelling and engaging way. We cannot recommend Rick and his skills enough.”

Scott Cormack

Global Event Director

CX & Travel

Reuters Events

“I would recommend Rick for nearly any industry audience in customer care, support or customer experience for a number of reasons, not the least of which is his knowledge and commitment to keeping on top of key issues relating to customer service, VOC and customer experience.  Rick has contributed extensively to the knowledge of CCNG members this year and we plan to engage Rick as much as possible going into 2022 to assist members as a valuable resource in these areas.  Rick focuses on engaging his audience, whether in person, podcast, video, webinar….he seems to master is all with a fun and charming personality.”

David Hadobas

President and CEO of CCNG International Inc.